Return and Refund Policy

Return and Refund Policy

*At Ezxora, all products are inspected prior to shipment. Please review our policy regarding returns and refunds for orders placed on ezxora.com.*

*1. Order Modifications & Cancellations*
*Orders enter processing immediately to ensure fast delivery (3–8 business days via US Warehouses).*
*Address changes or cancellations are only accepted within 1 hour of purchase. Once an order is processed, it cannot be canceled.*

*2. Defective, Damaged, or Wrong Items*
*If you receive a defective, damaged, or incorrect item due to a fulfillment error, we will resolve it at no extra cost.*
*Notice: Contact support@ezxora.com within 7 days of delivery.*
*Proof: Provide your Order Number along with clear photos/videos of the issue.*
*Resolution: Verified claims receive a free replacement or a full refund. You do not need to ship the damaged item back.*

*3. Change of Mind & Sizing*
*To maintain competitive prices and fast dispatch, we do not accept physical returns or refunds for buyer's remorse, change of mind, or customer sizing errors.*
*Please review sizing charts carefully before ordering.*
*Size Support: If an item does not fit, contact support@ezxora.com for a courtesy discount code or store credit to order the correct size.*

*4. Incorrect Shipping Address*
*Customers are responsible for providing a complete and correct shipping address.*
*Packages marked as "Returned to Sender" or "Undeliverable" by USPS/FedEx due to address errors require a re-shipping fee to be resent. Shipping fees are non-refundable.*

*5. Refunds*
*Approved refunds are processed back to your original payment method (Visa or Mastercard via Stripe) within 3–5 business days.*
*Contact Us: support@ezxora.com*